• growing-your-financial-practice

    Does the Growth of Your Practice Have to be Detrimental to Your Delivery...

    Apr 17 • 15 Views • Comments Off

    In a fascinating white paper by the Institute of Client Service, research reveals this amazing statistic: “For each 10% of market share growth, client satisfaction declines by 1.5%.” Just ponder that point for a moment. On one hand, it may explain why...

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  • happy-and-surprised-business-client

    A Critical Element In Creating a WOW Experience for a Client

    Apr 15 • 160 Views • Comments Off

    If you’ve heard me deliver a presentation, you’ve probably heard me talk a little bit about Delta Airlines. I’m a Diamond Medallion flyer with them — the top tier in their SkyMiles frequent flyer program, as my career requires my posterior to be...

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  • increasing-your-social-media-reach

    LinkedIn Uses Big Data to Increase Profile Visibility and Enhance Professional Brands

    Apr 14 • 254 Views • Comments Off

    Who wouldn’t like more LinkedIn profile page views? Thanks to newly updated “Who’s Viewed Your Profile” section, users can now take advantage of personalized tips aimed at boosting page views. One of the main features that has distinguished LinkedIn...

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  • are-the-standards-for-your-practice-as-high-as-you-watch-on-television

    Are the Standards for Your Practice As High As You Use for What...

    Apr 12 • 259 Views • Comments Off

    Recently, Bob Garfield — editor-at-large for MediaPost — posted a column discussing the change in the quality of television as opposed to movies. It’s a terrific read about a conversation where Garfield’s daughter exclaims, Dad, you don’t...

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